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Introduction The corporate landscape has undeniably transformed over the past two years when it comes to workplace flexibility. Pivoting from traditional on-site teams to fully remote operations became an overnight necessity for survival as the pandemic disrupted normalcy across every sector. What started as a hasty band-aid solution has demonstrated real staying power though. Distributed work is here to stay as organizations recognize...

The business process outsourcing (BPO) industry has been a major part of the globalization story over the last few decades. Companies in developed countries like the United States have increasingly outsourced various business processes like AI in BPO industry service, technical support, and back-office functions to overseas locations to take advantage of lower labor costs. Major BPO destinations include India, the Philippines, Mexico,...

The landscape of business is undergoing a dramatic transformation. Fueled by advancements in communication technologies and shifting attitudes toward remote work, companies now have unprecedented opportunities to build and scale teams with top talent from around the world.   A recent study by Owl Labs found that 16% of companies are now fully remote and over 50% are embracing some type of hybrid...